Knowledge Base

Sub-categories

1. Broadcast Analysis
   An extension which combines all available information to provide in-depth analyses of message broadcasts.
2. Duplicate Finder
   An extension which looks for duplicate entries within custom-fed data.
3. SMS Dialogue
   An extension through which two-way communications with individual numbers can be monitored and examined.

Tutorials

• How to subscribe to an extension.

Frequently Asked Questions

• Why can't I access this extension anymore?
• What is the difference between the 'LIMITED', 'ACTIVE' and 'INACTIVE' statuses shown besides each extension?
• The cost of an extension.
• Can I try an extension before I subscribe to it?
• Although I've subscribed to this extension, can I change my mind and get a refund?
• I remember this extension being a 'Tool' that was free of charge! What's going on?

Question

Although I've subscribed to this extension, can I change my mind and get a refund?

Answer

Yes.

You have 14 days to request the refund and only one refund can be made for each individual extension.

This means that you can subscribe to the extension and have 14 days to change your mind. If you change your mind and, at a later date, subscribe to it again, you will not be allowed to request another refund.

To request a refund, please contact us through the Contact Centre.