Knowledge Base

Sub-categories

1. Broadcast Analysis
   An extension which combines all available information to provide in-depth analyses of message broadcasts.
2. Duplicate Finder
   An extension which looks for duplicate entries within custom-fed data.
3. SMS Dialogue
   An extension through which two-way communications with individual numbers can be monitored and examined.

Tutorials

• How to subscribe to an extension.

Frequently Asked Questions

• Why can't I access this extension anymore?
• What is the difference between the 'LIMITED', 'ACTIVE' and 'INACTIVE' statuses shown besides each extension?
• The cost of an extension.
• Can I try an extension before I subscribe to it?
• Although I've subscribed to this extension, can I change my mind and get a refund?
• I remember this extension being a 'Tool' that was free of charge! What's going on?

Question

What is the difference between the 'LIMITED', 'ACTIVE' and 'INACTIVE' statuses shown besides each extension?

Answer

• LIMITED
  This means that you are a new customer and that you have free access to the extension for a limited period for trial purposes.
• ACTIVE
  This means that you have subscribed to this extension and have unrestricted access to it for the duration of your subscription.
• INACTIVE
  This means that you are an old customer and that you have not subscribed to the extension.