Knowledge Base

Articles

• Possible delivery states.
• How delivery reports work.
• Delivery reports in detail.

Tutorials

• How to view delivery reports online.
• How to download delivery reports in CSV format.
• How to have delivery reports forwarded to an email address.

Frequently Asked Questions

• How often are delivery states updated?
• How can I analyse my delivery reports on a large scale?
• How can I have my delivery reports forwarded to a remote server using HTTP/HTTPS?
• Why could this SMS not be delivered?
• Several messages did not get delivered, then all of them got delivered at the same time. Why?
• What does 'limited' support for delivery reports mean with USA Direct?
• What does the delivery state NEGLCTD mean?

How to have delivery reports forwarded to an email address.

1. Login to SMS Online.
2. From the top menu, select 'Settings'.
3. Then, from the left menu, select 'SMS API'.
4. Scroll down to the 'Delivery Report Forwarding (SMTP)' section.
5. Ensuring that you have consulted the SMS API's Technical Manual, key in the chosen email address.
6. Press 'Submit'.