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We would like customers to know that the recent problem surrounding the UK Receiving Numbers has been fixed and they are fully live again.

This has taken the attention of our entire support team and we apologise (a) for the downtime caused to those customers using UK Receiving Numbers and (b) for those customers that could not receive a support levels as high as usual.

One interesting point, for those customers that may (sometimes) feel unhappy about our decision not to provide tele-support, is that a time like this is an excellent example of when the attention of certain members of staff need to be directed towards issues which hold paramount importance over other (comparatively) less important issues.

We are dedicated to the highest levels of support and the use of the Contact Centre for customer communications makes this possible.