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We have introduced a new policy and associated mechanism which further helps TM4B Customers to make sure that their funds are not wasted unnecessarily.

Although we already do all that we can to save customer credits through our unique Number Validation Process, there are many invalid messages which escape and incur the cost of message submission even though they fail actual delivery.

However, of these messages, a few thousand each year are zero-rated which means that their submission does not incur any cost.

Our new policy, therefore, is to not charge our customers for the submission of such messages. But, as such instances are exceptional, they can only be identified at each month's end and so this process of zero-rating can only be done through credit refunds at the end of each calendar month.

We have already begun the process of refunding all such messages which exist on our system, the oldest of which dates back to March 2006 and customers to whom such refunds apply will receive email notifications as well as a listing in the miscellaneous section of their purchase history.