DevBlog

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Whilst the TM4B HelpDesk has been running silently for the benefit of a few Beta testers, the 'Help' icon that can now be seen throughout SMS Online indicates that the HelpDesk has become publicly available and that the out-dated 'Online Help' is no more.

This icon, which can now be seen on almost every page of SMS Online, is used in fact a link to provide relevant help about the page on which it is located. So clicking on it will open up a new browser window and take you to the relevant section within the Knowledge Base.

For those that are new to the HelpDesk, its purpose is to centralise customer support for two soon-to-be-launched services (Text-Messaging 4 Me and 70589.INFO), but more importantly to improve the customer care for users at the TM4B Bulk SMS Gateway.

The HelpDesk is still in Beta which means that it is not perfect! However, we feel that it is ready to be made publicly available and we appreciate the customer feedback which will help us to perfect it and we look forward to improving it in every way possible.