DevBlog

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We are happy to announce that the following networks have been added to our network coverage:

• Colombia
  • Móvil S.A.
  • Telfónica Móviles Colombia
• Sierra Leone
  • Comium
• UAE
  • Du
• Belarus
  • BelCel JV (CDMA)
  • MTS
  • Belaruskaja Setka Telekamunikacyj

Additionally, Belarus has been added to the coverage of Global I at a base delivery rate of 3.5 credits per SMS.

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We have, as of today, made 2 sets of price changes which effect Greece & Guadeloupe.

These changes in delivery rates both relate to increases:

• Greece: From 3.3 credits to 4.7 credits via Global II and 3.9 credits to 5.0 credits via Global I
• Guadeloupe: From 3.3 credits to 6.0 credits via Global II and 3.5 credits to 6.2 credits via Global I

These price changes have come about through recently developed levels of instability in terminating to these countries. In normal circumstances, we would aim to give more additional notice on price changes, however reliability is our priority and these price changes have now taken effect.

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As of today, US Cellular has been added to the list of US networks which we can reach.

All standard rated services have already been approved and the added coverage is automatic.

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As promised in mid-December, the price increase applied to delivery to the United Arab Emirates has been discontinued and the original delivery rate of 3.5 GB credits has been re-instated.

In brief, Etisalat began blocking the SMS of one of our interconnect partners used to reach this destination and, to maintain up-time, we had to find an alternative (which was more expensive).

However, extensive discussions were held with Etisalat, who explained their reasons for implementing blocking. They stressed that (1) SMS should not be of a spam nature, (2) that care should be taken with regards to the content of messages causing concern or offence to their subscriber base and (3) they were concerned with the frequency with which some companies sent marketing messages to their subscriber base.

It is extremely important for clients to ensure that any traffic being sent to any destination network complies with the relevant regulations of the destination countries and that messages are only sent to recipients who have requested them. Furthermore, in the context of delivery to the Etisalat network, clients should give full consideration to the concerns of Etisalat for traffic that they are routing to this network.

Although our original routing is now live again, with the original lower rate of delivery, we must remind customers that action may be taken against any client found to be in breach of our Usage Policy which may include suspension or termination of their account and possible legal action.

We apologise for any inconvenience experienced during this temporary increase in delivery rates and we wish our clients all the best with their messaging programs.

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Following the introduction of Irish long numbers, we have reduced the cost of dedicated keywords on shared French & Australian numbers to help us provide a discount system which spreads over all of our shared long numbers.

Up until today, the cost of a dedicated keywords on a French or Australian long number was £49.00 per year, whilst keywords on other long numbers were leased at £39.00 per year. As of today, however, the leasing cost of keywords on any long number is £39.00.

Furthermore, we have also introduced a discount system so that keywords can be leased on multiple numbers and benefit from repeat purchase discounts. The discount system is as follows:

So, in addition to reducing prices, we are also (a) making it affordable for customers to provide the same keywords on multiple numbers and (b) allowing resellers to reduce their prices or increase their profit margins.

Lastly, to take into recent purchases at the higher rates, we will be issuing 1,000 gift credits to those customers who purchased keywords on Australian and/or French long numbers in the last month who will be notified by email.

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We would like to announce a price increase on dedicated keywords on our UK Short Code and, simultaneously announce, that we have introduced a discount system for repeat purchases of the same.

The current leasing cost for one dedicated keyword on our UK Short Code is £149.00. However, with effect from January 1st 2007, this cost will increase to £249.00 per year. Existing customers, who are currently leasing their keywords at the old rate, are not effected by this increase as we will continue to lease out their existing keywords at the same rate with which they began.

At the same time, we are happy to announce that we will also be offering discounts that increase with purchase volume and are not restricted by time. That is to say, customers can purchase keywords at different stages in their relationship with us and receive discounts after different thresholds have been passed (as opposed to saying 'buy so many keywords at the same time and receive X% discount').

With this system, which is already in place with our US Short Code, only the first 3 keywords cost £249.00 - the next 7 keywords are reduced to £149.00 each and every keyword purchased after that is reduced to only £29.00:

This discount system provides an excellent alternative to dedicated short codes because the level of commitment required is minuscule and the immediate use of hundreds of keywords only would necessitate a dedicated short code.

Please remember that this price change takes effect on Monday January 1st 2007 and customers leasing keywords before then will be happy to know that their lower-rated keywords will still contribute to their volume thresholds for future discounts.

Also, this announcement coincides with a new routine to our SMS API which allows for the availability of keywords to be queried and customer feedback, as always, is warmly welcomed.

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The standard delivery rate for the following destinations/routes have changed with immediate effect and we apologise for our inability to notify customers in advance.

Although the new rate for the UAE via Global I is temporary, all but 4 out of 5 changes relate to increases.

Changes to Global II

Changes to Global I

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We have introduced a new policy and associated mechanism which further helps TM4B Customers to make sure that their funds are not wasted unnecessarily.

Although we already do all that we can to save customer credits through our unique Number Validation Process, there are many invalid messages which escape and incur the cost of message submission even though they fail actual delivery.

However, of these messages, a few thousand each year are zero-rated which means that their submission does not incur any cost.

Our new policy, therefore, is to not charge our customers for the submission of such messages. But, as such instances are exceptional, they can only be identified at each month's end and so this process of zero-rating can only be done through credit refunds at the end of each calendar month.

We have already begun the process of refunding all such messages which exist on our system, the oldest of which dates back to March 2006 and customers to whom such refunds apply will receive email notifications as well as a listing in the miscellaneous section of their purchase history.

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The pricing system of French Long Numbers has been changed from Euros (EUR) to Great British Pounds (GBP) to help compare the cost of receiving numbers and avoid any possible confusion.

The result of this is that the cost of a dedicated long number in France is now £499.00 GBP and a dedicated keyword on the same is £49.00.

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We are happy to announce that we are now offering permanent discounts to customers that make heavy use of our shared US short code for one-time events. For such customers, these discounts will bring the cost of dedicated keywords down to $49/year as follows:

• The first 3 keywords will remain at a cost of $499 per year each.
• The next 7 keywords will be offered at a cost of $249 per year each.
• All keywords after that will be made available for the low cost of $49 per year each.

There will be no special effort required by our customers to claim these reduced prices as their availability will depend on the total number of dedicated keywords existing simultaneously on our shared US short code (with at least 3 months left before they expire).

Any queries relating to this should be forwarded through our Contact Centre.

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In line with our desire to make things as simple as possible, the Transaction ID has been removed from the authorisation process associated with PayPal payments.

From now on, PayPal payments can be authorised using the authorisation code alone and, as each code is unique, our back-end will use it as the identifier to locate the associated payment.

Also, customers requesting the re-sending of their authorisation code are now presented with a drop-down list of payments awaiting authorisation which removes the need of logging into the PayPal account to locate our Transaction ID.

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This is just a brief reminder to all customers that the previously announced price & routing changes have taken effect from 00:00 this morning. As a reminder, these changes are as follow:

Changes to Global II

Also, the following countries are no longer be available via II:

• French Guiana
• Reunion
• Barbados

Changes to Global I

Furthermore, the following destinations will are no longer available via Global I:

• Macao
• Saudi Arabia
• Croatia

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We would like to inform customers that there will be 84 adjustments taking place to the rate of message delivery on 1st June 2006. Whilst we are happy to announce that 44 relate to a decrease in price, we are regretful to state that the remaining 40 relate to an increase.

As the majority of price increases will be taking place on the Global I messaging route, we would like to console customers who terminate messages to these Global I destinations that many of them have now become available via Global II at the same (or lower) rate at which they currently exist.

We would also like customers to know that, except for 3 increases which took place in January, these are the first increases to take place in three years and we hope that future changes will relate to decreases only.

Changes to Global II

Changes to Global I

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These changes effect Mobile Terminated SMS being sent via Global I, as follows: