The TM4B HelpDesk is a single resource dedicated to customer care for the following TM4B services:
It is made up of a Knowledge Base, Contact Centre and a Development Weblog, all of which are described below.
The Knowledge Base is a compilation of tutorials, articles and generic responses to tickets submitted through the Contact Centre. It aims to be a comprehensive source of information that can provide immediate resolutions to enquiry or issue relating to a TM4B service.
The Contact Centre is your way of interacting with TM4B staff. It utilises a ticket-based system so that communications can be shared with more than one member of staff and can even be reviewed out of office hours should the need arise. As a TM4B user, it also means that you can manage and track all of your communications with TM4B staff by logging in to your HelpDesk account.
The DevBlog (Development Weblog) documents all the developments that affect the TM4B services. The DevBlog utilises RSS technology to be used in conjunction with news readers and also provides email-based at scheduled intervals that can be configured by logging in.